Charge station help, when someone already there charging ...

[tigger19687]

Yesterday was the 1st time I came to a double charger where one was charging with #1 port.

#2 port was plugged into the Left side and the #1 port was in the other car charging - leaving the Right side of the charger open.

So I tap my card and the CLICK you hear was for the Right side of the Charger. It didn't undo the Left side.
I tried several times............I stopped the other guys charge I think then started HIS with my C.P. card :shock:

I ended up just leaving.
But can someone tell me if this is normal or not ? Shouldn't it unlock whatever port was still plugged in to the charger ?
Does this mean that the charger has an issue ........... or was it Operator Malfunction ?

 

[PV1]

The only time I've used a ChargePoint station was when nobody else was, and the station unlocked both ports, since a car could be parked on either side. It sounds like somebody screwed up and got the plugs swapped with their ports. Since the station saw cord #1 was in use, it unlocked port #2, but cord #2 was in port #1, and port #1 stayed locked. The station probably unlocks the corresponding port based on which cord is plugged in. For example, cord #1 was plugged into the car, so the next person needing a charge would use cord #2, so the station would unlock port #2, even though cord #2 was in port #1. It doesn't see the storage ports as vacant/occupied.

(10 points to whoever can follow that :lol: )

I guess you could've called ChargePoint and explained the situation, and maybe they could manually unlock port #1. It sounds like ChargePoint may need to tweak the firmware and have both ports unlock when a ChargePoint card is swiped and one cord is in use.

So,

Does this mean that the charger has an issue ........... or was it Operator Malfunction ?

Yes :lol: :roll: . But seriously, there is apparently a minor oversight in the firmware (fault of the programmer) and operator error by the last people to use the stations (swapping cords with the ports).

 

[tigger19687]

Fhewww, Thought I had lost it, glad someone else understood.

So I am going to guess that someone called CP to unlock and replugged it in wrong.

Every other time I have used my card on a post alone, it unlocked Both. I know that because it un-clicked #1, and if I waited, it un-clicked #2 and I would pull #2 out. I usually back in so #2 side is next to the L2 charging port.

Next time I will call, good to know.
I tried using the app, but it wouldn't even talk to the charger

 

[PV1]

Both plugs were probably being used and one of the drivers put the plug back in the wrong port when they were done. Simple as that.

A lot of people have issues with the app activating charging stations.