Got the notice yesterday from Mitsubishi that our car is subject to a "customer satisfaction campaign" (note: it's not a recall in the NHTSA sense) for the Cell Monitoring Unit software update.
Since we live well beyond driving range to our Mitsubishi dealer, I called Mitsubishi to find out 1) how likely it was that a car would experience the described failure, 2) whether Mitsubishi might pay to trailer our car to the dealer for the work, and 3) whether or not the work could wait until the scheduled one year service interval.
While the customer service reps were very pleasant, they didn't know anything aside from the car should be brought to a dealer for service. So the answers to my questions were:
1) I don't know the answer to that.
2) No, but you could always use your roadside assistance for a one-way tow to your dealer for a "failure" of the car.
3) I don't know, but it's not a recall, so maybe you could wait.
They suggested I call and speak to the service manager at my dealer. I haven't done that yet ... trailer to the dealer and back is a $500 proposition for us.
Has anyone experienced the described Cell Monitoring Unit failure??
Since we live well beyond driving range to our Mitsubishi dealer, I called Mitsubishi to find out 1) how likely it was that a car would experience the described failure, 2) whether Mitsubishi might pay to trailer our car to the dealer for the work, and 3) whether or not the work could wait until the scheduled one year service interval.
While the customer service reps were very pleasant, they didn't know anything aside from the car should be brought to a dealer for service. So the answers to my questions were:
1) I don't know the answer to that.
2) No, but you could always use your roadside assistance for a one-way tow to your dealer for a "failure" of the car.
3) I don't know, but it's not a recall, so maybe you could wait.
They suggested I call and speak to the service manager at my dealer. I haven't done that yet ... trailer to the dealer and back is a $500 proposition for us.
Has anyone experienced the described Cell Monitoring Unit failure??