Reply to thread

Help Support Mitsubishi i-MiEV Forum:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.

Message

I must relay an amazing customer service experience this week. Though Torklift has many long-term employees, they lost the two young ones that I began this odyssey with, so when I showed up to buy a truck part- a staffer that I didn't know gleefully exclaimed "You're driving an i-MiEV; our engineer has been looking for one of those!" After a re-introduction as their first i-MiEV hitch customer, they requested an opportunity to inspect and re-fit my hitch, as one had recently been returned by a Midwestern US customer due to poor fitment, and they wanted to double-check the design. SO, my hitch was inspected and re-installed with new bolts, all free of charge so that they could continue to guarantee the fitment of a rare hitch for an out-of-production car. (though there's a glitch with their online hitch finder right now, contact them if you want one.
(877) 343-6933
support-at-torkliftcentral.com

Makes me wish I had something else that needs to get hitched! Of course, I do, but its not quite ready yet.

<blockquote data-quote="jray3" data-source="post: 35177" data-attributes="member: 247">I must relay an amazing customer service experience this week.&nbsp; Though Torklift has many long-term employees, they lost the two young ones that I began this odyssey with, so when I showed up to buy a truck part- a staffer that I didn&#039;t know gleefully exclaimed &quot;You&#039;re driving an i-MiEV; our engineer has been looking for one of those!&quot;&nbsp; After a re-introduction as their first i-MiEV hitch customer, they requested an opportunity to inspect and re-fit my hitch, as one had recently been returned by a Midwestern US customer due to poor fitment, and they wanted to double-check the design.&nbsp; SO, my hitch was inspected and re-installed with new bolts, all free of charge so that they could continue to guarantee the fitment of a rare hitch for an out-of-production car.&nbsp; (though there&#039;s a glitch with their online hitch finder right now, contact them if you want one.(877) 343-6933support-at-torkliftcentral.comMakes me wish I had something else that needs to get hitched!&nbsp; Of course, I do, but its not quite ready yet.</blockquote>

[QUOTE="jray3, post: 35177, member: 247"] I must relay an amazing customer service experience this week. Though Torklift has many long-term employees, they lost the two young ones that I began this odyssey with, so when I showed up to buy a truck part- a staffer that I didn't know gleefully exclaimed "You're driving an i-MiEV; our engineer has been looking for one of those!" After a re-introduction as their first i-MiEV hitch customer, they requested an opportunity to inspect and re-fit my hitch, as one had recently been returned by a Midwestern US customer due to poor fitment, and they wanted to double-check the design. SO, my hitch was inspected and re-installed with new bolts, all free of charge so that they could continue to guarantee the fitment of a rare hitch for an out-of-production car. (though there's a glitch with their online hitch finder right now, contact them if you want one. (877) 343-6933 support-at-torkliftcentral.com Makes me wish I had something else that needs to get hitched! Of course, I do, but its not quite ready yet. [/QUOTE]

Verification