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I must relay an amazing customer service experience this week. Though Torklift has many long-term employees, they lost the two young ones that I began this odyssey with, so when I showed up to buy a truck part- a staffer that I didn't know gleefully exclaimed "You're driving an i-MiEV; our engineer has been looking for one of those!" After a re-introduction as their first i-MiEV hitch customer, they requested an opportunity to inspect and re-fit my hitch, as one had recently been returned by a Midwestern US customer due to poor fitment, and they wanted to double-check the design. SO, my hitch was inspected and re-installed with new bolts, all free of charge so that they could continue to guarantee the fitment of a rare hitch for an out-of-production car. (though there's a glitch with their online hitch finder right now, contact them if you want one.(877) 343-6933support-at-torkliftcentral.comMakes me wish I had something else that needs to get hitched! Of course, I do, but its not quite ready yet.
I must relay an amazing customer service experience this week. Though Torklift has many long-term employees, they lost the two young ones that I began this odyssey with, so when I showed up to buy a truck part- a staffer that I didn't know gleefully exclaimed "You're driving an i-MiEV; our engineer has been looking for one of those!" After a re-introduction as their first i-MiEV hitch customer, they requested an opportunity to inspect and re-fit my hitch, as one had recently been returned by a Midwestern US customer due to poor fitment, and they wanted to double-check the design. SO, my hitch was inspected and re-installed with new bolts, all free of charge so that they could continue to guarantee the fitment of a rare hitch for an out-of-production car. (though there's a glitch with their online hitch finder right now, contact them if you want one.
(877) 343-6933
support-at-torkliftcentral.com
Makes me wish I had something else that needs to get hitched! Of course, I do, but its not quite ready yet.