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Thanks everyone for your input.

I think this morning we figured out the remote.

What you helped me realize is that there is another crucial ingredient we were missing. I was under the impression from the manual that it didn't matter how the physical dials (fan speed, temp) were set b/c the remote had it's own setting, but I learned from your comments that that's not the case. I'll bet that's been most of our problem, since we are typically driving with the settings quite low (so it's just not enough on a cold morning to do the trick).

Thanks again.