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I feel what Don is saying is correct.  Tony is showing less bars because that is all his pack can hold due to the failed cells.  You have to remember the lithium ion cells discharge curve is very linear from topped off to drained.  It's much like winter driving with these cars, we still show 16 bars even though it takes more energy to go the same distance.  With a degraded pack after like five years you'll still see the same 16 bars but it will take more of those bars to go the same distance in the same type of temperature.  Remember, these cells are still good even after they have lost 70% of their capacity for solar array storage.  The life isn't gone in them, they just aren't able to be used in an electric vehicle application.