Especially for those of you with distant dealerships, I'd recommend that you call ahead and confirm all is ready for your repair, and in no uncertain terms.
I scheduled my recall appointment for Jan 20th, but had free time yesterday on the 15th. I called to check for an open appointment, mentioned the recall and that I wanted to maker sure that the certified Tech, "Mike" was ready to go. The appointment setter, said, "I don't know the techs, please hold a minute...". She then came back and set an appointment with me for two hours later. Upon arrival at the dealer 26 miles away, the service advisor kind of blanched when he saw me coming and said.... "Uh, Mike is out for training this week, but we have a second certified tech now, let me check with him." A few minutes later he returned and said, "Yeah, he could do it, but the part isn't due to arrive until Jan 25th... how about I call you when it gets here?
This sort of basic organizational incompetence has been on display for most of my visits to multiple dealerships. Thank goodness EV owners have need of their services so rarely!