BillThompsonMIEV
Posts: 137
Joined: Thu Jul 19, 2012 8:43 pm
Location: San Antonio, Texas

Re: Safety Recall SR-14-007

Wed Nov 05, 2014 3:13 pm

Had Recall SR14-007 and Service Campaign SC14-003 applied today at dealer. SR14-007 had a "re-flash" of the ECU done and SC14-003 had a "bolt-kit" applied along with rustproofing wax. Total cost billed to manufacturer was $214. Interestingly, about 10 miles of range was consumed in the re-flash, but no loss of bars. On the drive home RR decreased and increased as expected for the roads I was traversing. Will continue to monitor the RR as time goes on. When I brought the car in the service advisor knew I was there for the recall, but then asked me how the "gas mileage" was for the car; obviously, dealership personnel have a long way to go, along with management.

iwatson
Posts: 119
Joined: Sat Jun 07, 2014 11:12 am
Location: Bartlett (Memphis), Tennessee

Re: Safety Recall SR-14-007

Wed Nov 05, 2014 9:02 pm

Quite coincidentally, we had the same recall done today.

Our invoice was $206.80.

After getting the car back the RR guage was reading the same as when we took it in as was the SOC guage.
2012 Raspberry imiev SE Premium
2017 Cajun Red Chevrolet Bolt EV
2011 Viridian Joule Chevrolet Volt
2008 Cadillac SRX
2002 Forest River Sunseeker 3100
2001 Buick LeSabre
1997 Chrysler Town & Country

Archsteve
Posts: 16
Joined: Sun May 12, 2013 12:34 pm

Re: Safety Recall SR-14-007

Fri Nov 07, 2014 4:31 pm

I live 250 miles from nearest qualified service dealer. Mitsubishi allowed me to use my roadside assistance to get the car to the dealer (in Albuquerque), but I have to get it towed back. It's unfortunate the dealers in El Paso texas are not certified! Do you think I should demand they tow it back?

beespeckled
Posts: 18
Joined: Sun Feb 16, 2014 2:13 pm
Location: Puget Sound

Re: Safety Recall SR-14-007

Fri Nov 07, 2014 9:04 pm

My recall work was supposed to be done today.
I didn't happen. The dealership left a message yesterday that they had to have parts and just ordered the parts yesterday. The parts may be in sometime next week.

Not very efficient of them to give me an appointment over a week ago, when they didn't have the materials to fulfill the warranty work. hmmmm

Vike
Posts: 402
Joined: Sun Jun 10, 2012 8:25 pm
Location: Albuquerque, New Mexico

Re: Safety Recall SR-14-007

Sat Nov 08, 2014 12:40 am

Archsteve wrote:I live 250 miles from nearest qualified service dealer. Mitsubishi allowed me to use my roadside assistance to get the car to the dealer (in Albuquerque), but I have to get it towed back. It's unfortunate the dealers in El Paso texas are not certified! Do you think I should demand they tow it back?
It depends on the circumstances. If you bought your i-MiEV from a dealer in El Paso who subsequently dropped certification, then yes, I think you should demand that Mitsubishi provide transportation for your car when a recall is required; indeed, you shouldn't have to ask if Mitsu has the slightest interest in maintaining a shred of reputation. If you bought the car from a dealer in Albuquerque and had it transported to El Paso to start with, then in all fairness I think that's a choice you made, along with the attendant costs, somewhat like EV enthusiasts who insisted on buying RAV4 EVs and shipping them out of California.
2012 Silver ES w/QuickCharge+DRL/foglights, Eaton Level 2 EVSE, since 9/9/2012

Archsteve
Posts: 16
Joined: Sun May 12, 2013 12:34 pm

Re: Safety Recall SR-14-007

Sun Nov 09, 2014 7:00 pm

Vike wrote:
Archsteve wrote:I live 250 miles from nearest qualified service dealer. Mitsubishi allowed me to use my roadside assistance to get the car to the dealer (in Albuquerque), but I have to get it towed back. It's unfortunate the dealers in El Paso texas are not certified! Do you think I should demand they tow it back?
It depends on the circumstances. If you bought your i-MiEV from a dealer in El Paso who subsequently dropped certification, then yes, I think you should demand that Mitsubishi provide transportation for your car when a recall is required; indeed, you shouldn't have to ask if Mitsu has the slightest interest in maintaining a shred of reputation. If you bought the car from a dealer in Albuquerque and had it transported to El Paso to start with, then in all fairness I think that's a choice you made, along with the attendant costs, somewhat like EV enthusiasts who insisted on buying RAV4 EVs and shipping them out of California.


Yes, I suppose you are right. Unfortunately, the dealer in Albuq where I bought it said all dealerships would be certified with 6 months when I bought it. That never happened. It's too bad the market is so weak in a place like Él Paso.

dniemeyer99
Posts: 55
Joined: Fri Mar 07, 2014 10:08 am
Location: Sudbury, Ontario Canada

Re: Safety Recall SR-14-007

Mon Nov 10, 2014 8:08 am

I had the same problem with my brake recall. I am over 300 km away from my nearest dealer. What I did was call the towing company as to the cost of bringing the car to and from the dealership. The return trip was half the price as two separate. Then I made sure the dealership was ready (having the parts in stock as well as the technician ready) when the car arrive. The recall work took no more than 45 minutes which was acceptable with the towing company as they would get an extra fee for doing no real work.

The dealership than call the roadside assistant that they have a choice. Pay for the return trip at half the cost or have the customer drive the car as far as he could and than pay for a road side pick-up and bring my car to my home under another provision of the contract. This would have added an addition 400 dollars to the total bill.

Needless to say they choose the less expensive option.

Dave

Don
Site Moderator
Posts: 2926
Joined: Thu May 10, 2012 3:55 pm
Location: Biloxi MS

Re: Safety Recall SR-14-007

Wed Nov 19, 2014 3:16 pm

Looks like we'll be getting this done early next week

I live 15 miles from the dealership where we bought the car (Gulfport Mississippi) but that dealership folded up it's tents about 6 months ago, so no more local dealer

I called MMNA and advised them of the situation and at first, they hinted it was my responsibility to deliver it to 'my local dealer' but when I advised them mine was no longer there, they told me they'd have to confer with management and get back with me

I told them they could either truck it to and from, *or* if they would pay me $100 for a motel and meals, I would drive it the 100 miles to New Orleans and get it done there. Checked with the Nissan dealership in Slidell LA and they said no problem for me to recharge on the trip to and from. With 3 recharges going to and from, there's no way this could be done in one day, even if the dealer doing the work only took as much time as the recharge would take, so it's definitely an overnight trip for me

Got 2 return cals from MMNA in the interim advising me that still had not heard from 'management' as to what they were going to do. Got a call today telling me they wanted to pick up the car today and truck it to Pensacola to have it done. P'Cola is about 15 miles further than New Orleans, but their computer (using nothing more than my ZIP code) says it's actually 10 miles closer, so despite my insistence that it's further, Pensacola it is

Before I allowed them to take it today, I *insisted* that they check with the dealership to ensure that they had the necessary parts and it could be done tomorrow, so the lack of parts or personnel won't turn this into a two week affair. A return call later informed me that they do have the parts on hand, but the lone tech who can do it is on leave now, so they're going to get to it Monday

When I questioned them about the cost of towing vs paying me the $100 to drive it, they said 'management has decided to tow it'. They are using a local company to me to get it there and who knows what company to get it back. This has got to be costing them upwards of $500 for both trips - I'll know more when I ask the guy Monday what he's charging them. I'm assuming he's taking it the 115 miles there and then he's coming back home and not waiting there 2 or 3 days to being it back

We'll see how long we're without our car - Safe to say it will be about a week less than if I'd let them take it today

Don
2012 iMiEV SE Premium, White
2012 iMiEV SE, White
2017 Chevy Volt Premier
2014 Ford Transit Connect XLT SWB wagon, 14,000 miles
1979 Honda CBX six into six

Rocky49
Posts: 39
Joined: Tue Apr 01, 2014 7:50 pm
Location: Northern Alberta, Canada

Re: Safety Recall SR-14-007

Wed Nov 19, 2014 7:24 pm

So have any of the Canadian owners received any information on a I-MIEV recall yet? I bought my car 3rd hand in Texas with only 80 miles on it and trucked it to Canada. What kind of effort does Mitusibishi make to contact owners if they are registered with corporate headquarters? There are only 3 Mitsubishi dealers near where I live and the I-miev certified dealer could not care less about selling them because we tried to test drive one before we bought ours. Their response was have not got any, won't be getting any, and don't want any!!!\\

SO I am curious what Canadian recalls have been issued against there cars? Is any? I suspect my car should have the recall done since the original selling dealer was in Long Island NY. What is it about hybrid electric cars and brakes and software, my 2006 Ford Escape Hybrid used to have random brake failures, and they were all software related. Turn the car off and the brakes would work again. If was like micrsnot windrows engineers designed the system.

Rocky
2012 I-MIEV SE Diamond White with Nav Pack, Chademo, & all the options
"Mitzi" the I-MIEV

Don
Site Moderator
Posts: 2926
Joined: Thu May 10, 2012 3:55 pm
Location: Biloxi MS

Re: Safety Recall SR-14-007

Thu Nov 20, 2014 5:35 am

Rocky49 wrote:So have any of the Canadian owners received any information on a I-MIEV recall yet?
The post just above mine is from a Canadian owner. Pretty sure this round of recalls are for all North American 2012's

Don
2012 iMiEV SE Premium, White
2012 iMiEV SE, White
2017 Chevy Volt Premier
2014 Ford Transit Connect XLT SWB wagon, 14,000 miles
1979 Honda CBX six into six

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