acensor
Posts: 362
Joined: Fri Mar 15, 2013 7:17 pm
Location: Southern Oregon

Recent recall for brake vacuum pump. Issue of distant dealership.

Mon Jan 13, 2020 8:09 pm

Those of you in the USA probably got this notice. I got it two days ago in standard postal mail.
Short version: They believe the original brake vacuum pump can fail from corrosion, leaving the driver with a sudden surprise of having no power brakes. (And that is a shocker.. surprising how hard you have to push without the power assist.)

The problem I face is my nearest Mitsubishi service is 192 miles away. Even if I had the fast-charge port, which I don't, it would be an onerous round trip.

So my first question is "How many of you who got this notice face a similar situation of nearest dealer to far away to reach on one charge?
And if so... what's your take on how to handle it?
Last time with the airbag recall after a lot of negotiating with Mitsubishi support I got them to put the 5 local MiEV's on a truck and haul them up and back for the recall. This time I'm going to try to get them to just send me, or a local mechanic, the part. If they're smart, they'll take that route. Here below is the communication I just sent Mitsubishi Customer support via their website:
----------------------------
I just received a safety related recall notice. But the nearest Mitsubishi dealer is Gladstone Mitsubishi and is 192 miles away. The car has only a 60 mile range on a full battery charge. So it would take at least two stops (probably 3 or 4) for charging, and takes at least 5 hours to fully recharge. In short, it is impossible for me to drive it up for the recall repair. Would take me several days driving in each direction. WHAT I WOULD LIKE: The repair involved is a relatively simple one that any half competent local mechanic can do. Even I could do it. I want you to send me the replacement brake vacuum pump, Or send it to a local non-Mitsubishi service department we agree on (such as Southern Oregon Subaru, which used to be your dealer) and authorize that you will pay for the service time. I would like to resolve this without having to contact the Vehicle Safety Hotline with a complaint about being "unable to get this repair made promptly at not cost." I note that the recall notice does mention that if an owner has already paid for this replacement on their own that Mitsubishi will reimburse the owner... So I see my request as consistent with your policy.
I also note this will be much less costly for your company than paying to have my vehicle transported by truck to Gladstone Mitsubishi for the recall.

Thank you for your time, help, and consideration.
Alex
{this message posted with 100% post consumer recycled electrons}
SE 2012 white with blue trim, powered by PV (~65%)
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Don
Site Moderator
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Joined: Thu May 10, 2012 3:55 pm
Location: Biloxi MS

Re: Recent recall for brake vacuum pump. Issue of distant dealership.

Tue Jan 14, 2020 4:17 pm

acensor wrote:This time I'm going to try to get them to just send me, or a local mechanic, the part. If they're smart, they'll take that route.


They are smart, so they know they can't do that. It's a safety recall, so the parts have to be installed by a trained Mitsubishi technician, likely for legal reasons - If there was a failure after the recall is performed, it would open up a can of very costly legal worms

But, just to be sure, I posed exactly the same question to them yesterday over the phone (my cars have to be trucked 110 miles and back) and they told me they just can't do it

Don
2012 iMiEV SE Premium, White
2012 iMiEV SE, White
2017 Chevy Volt Premier
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wmcbrine
Posts: 390
Joined: Wed Apr 29, 2015 10:26 am
Location: Laurel, MD
Contact: Website

Re: Recent recall for brake vacuum pump. Issue of distant dealership.

Sun Jan 19, 2020 4:23 pm

No notice for me yet. Fortunately a Mitsubishi dealer opened in my town a few years ago... they did my last recall... had the green "i" and everything, although I assume that program is no longer in effect. (?)

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