After check the post from “Psyflyjohn” about the battery change on his IMIEV, drove my 2012 IMIEV Bianco to the dealer on 01/21/2019.
For months, the car was showing the turtle light with full/half/low charge, like the post I just saw from “Graveaxis”. On my car, wasn’t necessary drive at 50/60/70 MPH. I have pics driving at 42 MPH, but I saw it at 38 MPH.
This past winter, the thing got a bit worse.
On my now 15 miles commute, predominantly flat, I need to drive on a highway, which the limit is 65 MPH, or a state road (50 MPH limit) which is possible to overtake.
So, imagine be at the left lane, trying to overtake and the turtle light shows. The speed you are expecting is not there!! Don’t need to say anything else. Nothing happens, but…
The Renn Kirby Mitsubishi dealer in Frederick MD., was as always, very nice. I told them to, “please fix the problem with the turtle light”. My other 2012 IMIEV ( Vino- 43 K miles) , which I bought also new with them, does not have the same problem. They gave me an ICE Mitsu Eclipse Cross as a loaner, and kept Bianco with them.
During that week, they told me that Mitsu ask them to do some tests. They did not guess “it is the AC/DC converter” or anything else. No answer on what was going on.
On the 2nd. week, they called me. They told me that the problem was with the battery, and they didn’t have an answer if that was a warranty or not.
On the 3rd week, Mitsu told them that were the battery pack, but the problem was related to “normal ware”. There is no warranty and I need to pay, at least, $300.00 for the tests ($190.00 after discounts, which I did not ask for).
The Service Manager at Renn Kirby was nice, to the point that he told me that he was “fighting” for me on this case and would call Mitsu on the next day again. The reason was very simple. I told him that I don’t need another battery, but want to fix the turtle light, which became impossible to drive the car safely! So, how to fix? Answer from him: “With another battery!!!” OK! Well, I told,” The battery has 10 years/100.000 miles warranty. If there is a warranty, why do I need to pay for a new battery?”
OK, next day another call, and : “Clovis, I try to explain but as you told me, they are running in circles with us: How to fix? New battery! Who need to pay? You! But there is a warranty!!! And on, and on, and on.
He told me to call Mitsu directly and talk with them. Spoke with some “Technical professional”, which handles these kinds of cases. Same answer. Same circles, which does not make any sense!
Drove the Eclipse back to the Renn Kirby. They needed and I understood. Now I have no car. Only my Wilier HY bicycle to commute, but it is winter still!!! Now, my daughter with the Volt goes to college, my wife with the other IMIEV (Vino) needs to work, and I have the Wilier!!! OK. I was a cyclist on the past, but is cold!!! Some Days fine, others...
My wife drove me sometimes to work and picked me up later on the evening, when she could. Other days, I left my daughter at the university, which is 30 miles from home, than commute with the Volt (another 20 miles), than back to the university to pick her up, etc… Thanks Volt, you have a back up plan!!!
Called Mitsu again. Bianco still at Renn Kirby!! Told the “Tech professional” that “The reason for the problem, regards to Renn Kirby was the battery. The battery still in warranty, as far as I can see on the manual and if you are not willing to replace, the next call will be made by my lawyer!”
Week later, called the service manager at Renn Kirby. I told him what I told them. He told me to wait a bit. He called Mitsu.
After 30 minutes, same day, he called me back asking me if I was seated. I did, “OK, I’ll”. He told me Mitsu revised the case and the battery would be replaced under warranty!
So, car is there still, got the loaner Eclipse Cross again. Called Mitsu yesterday . The battery will be here, from Japan, in a month.
So, it was obvious that the problem was the battery. There is no enough energy from the battery to the motor to move the car as fast as I needed. It was simple, and regards to the manual, there is 10 year/100.000 miles warrant, wherever comes first.
Renn Kirby is awesome, everyone there. I want to believe that the “Tech Professional” I mentioned before wasn’t living his best days. Mitsu was awesome also and complied with their policies and word ! I just played the patience game, like “Psyflyjohn”. Renn Kirby and Mitsu hooked me! Thinking on the PHEV on the near future!!!
Graveaxis. Could you solve your problem? Probably you need to find another dealer!?
Hope this post help others.
Bianco - 95 K miles
Vino - 40K miles