JoeS
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Joined: Thu Dec 15, 2011 5:47 am
Location: Silicon Valley, California

Re: ChargePoint Charging Question

Wed Oct 09, 2019 10:17 am

kevin1956murray, that's not what I would call a positive response to your specific technical request. I'm rather put-off by their canned answer to you as they should have recognized that you are a technically-astute individual who is way past the owner's manual admonishments. Pity. Thanks for trying.
EVs: 2 Wht/Blu SE Prem., '13 Tesla MS85, 3 156v CorbinSparrows (2 Li-ion), 24v EcoScoot(LiFePO4)
EV Conv: 156v '86 Ram PU, 144v '65 Saab 96
Hybrids: 48v1kW bike
ICE: '88 Isuzu Trooper. Mothballed: '67 Saab (orig.owner), '76 MBZ L206D RHD RV

kevin1956murray
Posts: 47
Joined: Sat Jan 19, 2019 1:29 pm

Re: ChargePoint Charging Question

Wed Oct 09, 2019 10:52 am

I also requested from Kasey at Chargepoint that now that the situation is at least a little bit understood, that maybe they could empower their phone help techs with some sort of remote "restart" command. The idea being that I could track my own sessions, and call Chargepoint Help when my MiEV was in a 1.1kW 'post pause' funk. (I used to do that early last spring, and them rebooting the station would get me back to 3kW.
But rebooting loses the station's historical data and the phone techs are not allowed to reboot anymore.)

Below is Chargepoint's reply. At least it is specific and to the point. I'm thinking the software/firmware must not be very easy to change. But Kasey does give a glimmer of hope for the future, if my MiEV ends up lasting that long.

From: Kasey S. (ChargePoint Support)

Oct 9, 10:26 MST

Hi Kevin,

Unfortunately, no. For broader business reasons, agents are no longer able to reboot stations.

We will do what we can to correct for your use case in future revisions of software, however at this time there is no workaround when you charge at power shared stations. The uniqueness of the BMS logic used in your iMiev makes this a specific use case that we have added to our road map to correct for.

Please let me know should you have any questions. I will go ahead and close this ticket out for us.
Have a great day!
Kasey Smith
Manager, Owner and Partner Support
Direct: 480-291-5381
ChargePoint | chargepoint.com | 877-850-4562

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