After keeping the car for a week they told us two things:
1) we have to pay them to do a battery reconditioning(?) where they run it down to turtle mode and then charge it all the way back up or we will void the warranty on our battery.
2) the problem with charging is because we have accidentally set our car to stop charging on certain days at certain times.
Here are my questions:
1- we have never used the remote control, it is sitting in a drawer in our apartment with dead batteries, is there any way we could have accidentally set the timer in this sort of way?
2- we can't find anywhere in the manual that says we have to do this renewal thing to keep our warranty. Is there any truth to this?
Bonus: Has anyone had weird issues where the battery just stops charging at random intervals?
Others have replied on 1), that you can do this on your own at home without paying the dealer. They are not being honest with you in this matter.
re #2), If you read the manual it does not indicate the possibility of using the remote to do any such thing that they claim. You can have charging start at the same time everyday with the remote, but there is no way to set it for certain days of a week.
What sort of EVSE are you using for charging? i have a BLINK Level 2 EVSE and it does allow setting up schedules for charrging such as only on Mondays, etc. If you use the Level 1 unit that came with the car, then there is no provision for daily or weekly schedules.
Bonus: i have had weird chargging where the car will cut off the chargge after only 20 minutes or so. i sometimes use the remote to control the length of charging session, etc. It can exhibit some strange action such as cutting off early or chargging longer than i thought was programmed. Several times i have gone to the car in the morning, only to find that the session had quit early and the pack was still empty from the previous day. i haven't found any patterns or reason for this, it's just weirdness that occasionally rears it's head.
Make sure that the 12V Aux battery is not worn out or old--a fresh 12V is cheap insurance to get you through the winter. A weak or old 12V can cause a multitude of issues with Electric Vehicles...
Good Luck to you