No pictures of the dolly tools because they weren't delivered today, although i saw the pack for the other car.
The story for her car was a little cloudy, something about it wasn't charging for over a year, that it was no longer under warranty, that she used oversized tires which threw a code and caused the mileage to be incorrect, but somehow they got Mits to replace the pack...? sounds so bizarre, i hope i get to meet her and get her side of the story.
Here is a copy of the 2-page Customer Interview Sheet that they use for the iMiev when there are problems with the little electric car, and it covers more than just pack problems, although that is the primary focus.
edited to use the higher res versions: