For at least these first six years, with our very-well-designed and executed i-MiEV, judging by this forum, there has been a minimal number of significant repairs required to the car. By far the highest-cost item has been the heretofore-rare battery replacement, with Mitsubishi shouldering the significant expense of not just the battery pack itself but also the logistics of moving the battery handling equipment all around the country and, of course, paying for the labor.RobbW wrote:The only thing I can guess at is that dealerships aren't so keen on iMiEV owners because they make absolutely no revenue off them after the initial sale of the vehicle. Our service and regular maintenance needs are next to zero. So, the only time they ever see us is when there is a recall or something is seriously wrong with the vehicle and is likely a warranty issue.
I think the dealership model is in trouble, since the manufacturer (and not the customer) is paying the dealerships for much of the work they perform on EVs.
As our cars wear out, anyone can replace suspension parts (brakes should be ok) and windshields and body stuff - no need to go to the (expensive) dealer. If we get more failures of expensive items (such as a/c compressors or serious electronics) which approach or exceed the value of our cars, the cars will end up being scrapped prematurely and, again, the dealer is unnecessary. I'll note that the dealerships enjoy a nice little supplemental income by resetting the car's electronics when, for example, a body shop removes a car seat and trips the airbag sensor.
Inasmuch as I understand that dealerships make their profit primarily from their service departments, I have to wonder if they will be viable looking forward.
I talked about this with the local Mitsu service manager a few years ago, and his response was that he would eventually see me...
Tesla has said that their service departments would not be profit centers, but, like conventional dealerships, their non-warranty costs are significant (but I did appreciate paying IIRC $8 for a replacement cabin filter).
Anyone have any thoughts on where this is going?